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  • Phone:

    +91 9887987749

  • Location:

    D-36, Saket Colony, Adarsh Nagar, Jaipur-302004

THE STOTRAM MONEYMART (ARN-347083)
AMFI-Registered Mutual Fund & SIF Distributor

THE STOTRAM MONEYMART is committed to fair, timely, and transparent resolution of all investor complaints in accordance with SEBI Master Circular for Mutual Funds, AMFI Code of Conduct for MFDs (Chapter 7, Clause 4(j)), and AMFI Master Circular for MFDs (January 2026).

How to Lodge a Complaint

Email: thestotrammoneymart@gmail.com

Phone / WhatsApp: +91 9887987749

Key Person: SushantAkar – Partner

Office Address: D-36, Saket Colony, Adarsh Nagar, Jaipur, 302004

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (IST) (Except Public Holidays)

You may raise a complaint via email, phone call, WhatsApp, or by visiting our office in person with a written letter.

Complaint Form

Mandatory details to include:

Escalation Matrix

Level Contact / Role Channel When to Escalate
Level 1 Client Service / Operations Desk thestotrammoneymart@gmail.com / +91 9887987749 At first instance
Level 2 Key Person – SushantAkar thestotrammoneymart@gmail.com / +91 9887987749 If not acknowledged within 2 working days or not resolved within 7 working days
Level 3 AMC Grievance Cell As per respective AMC / Registrar contact details If product-side action is required or issue remains unresolved internally
Level 4 SEBI SCORES (Online Grievance Portal) https://scores.gov.in If complaint remains unresolved after AMC response within prescribed timelines
Level 5 SMART ODR Portal https://smartodr.in If complaint remains unresolved through SCORES within 30 days

Note: We assist investors in drafting and filing escalations to AMCs/Registrars and on SEBI SCORES when required.

Timelines We Follow

Acknowledgment of complaint: Within 2 working days of receipt.

Resolution / Final Response: Within 7 working days of receipt.

If an AMC or Registrar is involved, we will coordinate on behalf of the investor and provide regular progress updates until the matter is resolved.

All complaints are recorded and tracked in our Complaint Register until closure.

What Happens After You Complain

Step 1 – Register & Acknowledge: We acknowledge receipt of your complaint within 2 working days.

Step 2 – Assessment: The complaint is categorized by nature (Service / Transaction / Statement / Portal / Other).

Step 3 – Coordination: If AMC or Registrar involvement is needed, we escalate with your documents and track progress.

Step 4 – Resolution: You receive a written resolution or closure note with details of steps taken.

Step 5 – Closure & Feedback: We record closure in our register and request your feedback for service improvement.

SEBI SCORES – Online Dispute Resolution

If your complaint is not redressed satisfactorily within the prescribed timelines, you may lodge a complaint with SEBI through the SCORES portal at https://scores.gov.in. SCORES facilitates tracking the status of the complaint online.

Additionally, you may approach the SMART Online Dispute Resolution (ODR) Portal at https://smartodr.in for resolution through online conciliation and arbitration as per SEBI Circular dated July 31, 2023.